TERMS OF SERVICE

1. GENERAL

ART. 1.1.

The website www.katarina-line.com is the official website containing information on vessels, cruises with different routes on the Adriatic Sea and land excursions and tours. It has the possibility of online booking of weekly guaranteed small vessel cruises and land tours through KATARINA LINE’s webshop.

The website provides information on accommodation opportunities and other related tourist services for which KATARINA LINE is registered.

The webshop is owned and represents the services provided by the company KATARINA LINE d.o.o., tax ID number - OIB: 28922587775, corporate registration ID - MB: 040009767.

Official records confirm KATARINA LINE d.o.o. as a valid business.

ART. 1.2.

KATARINA LINE d.o.o. headquarters are at Vjekoslava Spinčića 13, 51410 Opatija, Croatia.

Company’s phone number is +385 (0)51 603 400 and the company’s email is info@katarina-line.hr.

ART. 1.3.

KATARINA LINE ensures the safety, security, and privacy of all customer information and purchases through www.katarina-line.com.

Customer data is secured and managed by the Katarina Line. Any information submitted by the buyer will be used solely to complete the transaction, deliver the product, provide information on new product releases, and address any customer service issues.

KATARINA LINE is at your disposal for any questions and information regarding cruises, land tours, accommodation, excursions, transfers, and other tourist services before and after the reservation is made and during the tours and cruises. Contact numbers are listed online.

ART. 1.4.

KATARINA LINE price list is valid throughout the year, i.e., season; except in case of special offers – such as first or last-minute bookings that depend on departure date, availability, etc.

ART. 1.5.

KATARINA LINE uses WSPay for online payments.

WSPay is a secure system for online payments, real-time credit and debit card payments, and other payment methods. WSPay ensures the buyer and the merchant with secure card data entry and transfer, which is also confirmed by the PCI DSS certificate.

WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.

All payments will be effected in EURO (symbol: €; currency code: EUR).

When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.

ART. 1.6.

KATARINA LINE provides services according to the laws of the Republic of Croatia abiding by the Customer protection law, which is an integral part of the contract.

By purchasing through the website, clients accept the contract.

2. TERMS OF BOOKING AND PAYMENT

ART. 2.1.

Offered services are presented on www.katarina-line.com with detailed descriptions and photographs as well as some customer feedback.

KATARINA LINE offers cruises, land tours, accommodation, and related excursions. Under each land or cruise program, there are tabs with program details including available dates and prices to be booked online.

Additional information may be requested via email regarding any tourist services the company is registered for.

KATARINA LINE will provide additional information and possible organization if needed wherever possible. However, KATARINA LINE does not provide organized flights from arrival to departure points and v.v. as part of the program unless it is clearly stated otherwise.

Please contact KATARINA LINE by email in case of further requirements such as pre and post-cruise programs or accommodation in Croatia.

Customers are provided with invoices that include VAT according to Croatian law.

ART. 2.2. BOOKING METHODS

KATARINA LINE provides two booking methods when purchasing selected programs:

booking online
booking via email

ART. 2.2.1. BOOKING ONLINE

Press the Book Now tab and select a desired cruise and date of departure. Proceed with filling in the required information and payment online by credit or debit card.

ART. 2.2.2. BOOK VIA EMAIL – RESERVATION

Reserve the hotel, tour, or cruise by booking via email. Select the desired date of departure and tour/cruise in an email form.

KATARINA LINE will check availability and send an email confirmation with the reservation ID or NUMBER.

Upon receiving confirmation from KATARINA LINE by email, customers will receive a deposit payment request depending on the selected program and departure date.

The remaining balance, the full amount from which the deposited amount is deducted, is to be paid upon the date stated in the offer/proforma invoice.

Reservation details:

For individual bookings: the amount of € 50, € 150, € 250 or € 300 per person, depending on the selected program and departure date to be paid upon confirmed reservation. The remaining balance is to be paid 30 days before the departure date, or as stated on the offer/proforma invoice.
For group reservations (when booked 5 or more cabins on one of the Katarina Line guaranteed departures) and for full charter reservations:
- A non-refundable deposit of € 3.000 to 10.000 per week per group (depending on the size/category of the vessel) is to be paid upon confirmed reservation or as specified in the KATARINA LINE offer.
- The balance is to be paid 12 weeks before the departure date.

ART. 2.2.3. HANDLING FEE

The service charge will be charged for any other services booked without a hotel or cruise reservation (public transfers, tours, entrance tickets, etc.).

ART. 2.3. CONFIRMATION AND PAYMENT RECEIPT

Upon deposit payment received, depending on the chosen method of payment, you will be sent:

a confirmation of payment
a confirmation with detailed information about the reservation, invoice, and/or calculation of the remaining amount to be paid before departure.

After payment of the remaining or full amount, you will receive an invoice listing all payments made and a voucher containing the following information:

name, address, and telephone number of the service provider (legal or natural persons)
boarding instructions
rules of conduct on board
optional services

KATARINA LINE will not cover any foreign bank charges including intermediate bank charges.

3. BOOKING AMENDMENTS, CANCELLATION, REFUND POLICY AND COMPLAINTS

All KATARINA LINE weekly vessel departures are guaranteed.

KATARINA LINE reserves the right to cancel the departure in case of fewer than 20 participants. In case of cancellations by KATARINA LINE, a suitable replacement vessel will be put in place at no extra cost.

Vis major cases: KATARINA LINE will provide suitable accommodation on land or sea.

If a land tour is subject to a minimum number of participants as outlined in the travel arrangements and that minimum number is not met, KATARINA LINE may have to cancel the tour at the latest 4 weeks before the commencement.

The booking period for shorter land tours, lasting up to four days, closes 21 days before the departure date, while for the 9-day tours “Croatian Rhapsody” and “Lakes and Mediterranean Harmony,” it closes 45 days before departure.

Katarina Line reserves the right to stop the booking if the contingents are sold out earlier. Booking is possible after the release period, but only on request, subject to availability.

ART. 3.1. CUSTOMER RESERVATION CHANGE

Changes to reservations are possible even after partial or full payment for a certain fee.

Name change fee – €20 per person
Date change – €20 per person

Both are valid only if the change is made up to 30 days before booked departure. Otherwise, a regular cancellation clause fee will be applied.

ART. 3.2. CANCELLATION AND REFUND POLICY

Payment & cancellation terms:

Non-refundable deposit payment:
- €250 per person (classic cruise reservations)
- €300 per person (deluxe cruise programs)
- €50 per person (land pre & post-cruise packages up to 6 nights)
- €150 per person (guaranteed departure land tours of 7+ nights)
  To be paid within 7 days from the day of reservation confirmation.
The outstanding balance is to be paid:
- 30 days before the departure date for individual bookings
- 12 weeks before the departure date for group bookings (5 or more cabins)

Regular cancellation conditions for cruises:

Individual bookings (up to 4 cabins)

From confirmation up to 30 days before arrival – non-refundable deposit
29–22 days – deposit + 25% of remaining balance
21–15 days – deposit + 50% of remaining balance
14–0 days – 100% fee

Small group bookings (5 or more cabins) and full charter reservations

From confirmation up to 85 days before departure – advance payment non-refundable
84–56 days – deposit + 25% of remaining balance
55–49 days – deposit + 50% of remaining balance
48–42 days – deposit + 75% of remaining balance
41–0 days – 100% fee

Cancellations of confirmed hotel bookings and land tours

More than 45 days before departure – non-refundable deposit retained
45–31 days before arrival – 30% of price
30–22 days before arrival – 60% of price
21–15 days before arrival – 80% of price
14 or fewer days before arrival or no-show – 100% of price

No refunds for unused services unless authorized by KATARINA LINE during the client’s stay.

Written refund requests must be received at the latest 1 week after the client’s departure.

KATARINA LINE is not obliged to guarantee promises made by local hotel staff or tour leaders.

Katarina Line shall not be held liable for delays in transfers arising from unforeseen traffic conditions.

KATARINA LINE highly recommends insurance against cancellation.

Travel insurance packages (travel, accident, private liability, luggage) are offered – contact us for details.

ART. 3.3. COMPLAINTS

Any complaints regarding service on board must be given directly to the vessel/hotel on the spot and through the official representative of KATARINA LINE.

Complaints must be certified by the vessel/hotel, written in the complaints book, and sent to KATARINA LINE within 15 days from the customer’s departure. Otherwise, complaints will not be taken into consideration.

For booked accommodation and land tours, all complaints must be submitted directly at the hotel on-site and through the official representative of KATARINA LINE.

Complaints must be certified, entered in the complaints book, and submitted to KATARINA LINE within 15 days of the client’s departure. Otherwise, complaints will not be considered.

ART. 3.4. SPECIAL NOTES FOR ALL CRUISES

The captain reserves the right to change the route in case of bad weather.
Passengers must follow ship rules (written form onboard). Drinks are not allowed onboard. In case of bad behavior, passengers may be asked to disembark.
Before departure, a welcome speech with safety info will be provided.
Departures are guaranteed; however, cancellations may occur if fewer than 20 participants.
Passengers agree to abide by decisions of the tour leader and captain regarding itinerary changes.
KATARINA LINE is not responsible for accidents onboard; passengers must take care when walking between vessels and land.
Ships are moored side by side in some ports – passengers cross at their own risk with crew assistance if needed.

ART. 3.5. VESSEL RULES

Passports must be handed to the captain for registration on the first day.
Jumping/diving during navigation is strictly forbidden. Climbing masts is forbidden.
Movement during rough weather should be minimized. Floors may be slippery.
Take care when crossing between ships in port; ask crew for help if needed.
Safety belts are under seats in dining areas, under beds, or in wardrobes depending on the vessel.
Ships are acoustic – passengers must behave accordingly. Quiet hours start at midnight (earlier in National Parks).
Smoking only in designated deck areas. Not in cabins or restaurants. Do not throw cigarette butts in the sea.
Bed linen and items must not be removed from cabins.
Only toilet paper may be thrown into toilets.
No food or drinks may be brought aboard (except baby food, medical/special diet products). Regional products bought ashore will be stored until the end of cruise.
Passengers must respect mealtimes and departure times posted onboard.
Entering the ship wet from the sea is prohibited. Dry off before accessing interior areas.
Passengers are responsible for their belongings. KATARINA LINE cannot be held liable for lost or damaged items.
Any damages must be compensated by passengers. Lost cabin keys will be charged.
Throwing rubbish into the sea is strictly forbidden.
Water and electricity are limited; use rationally.
Portholes in lower deck cabins must be closed during navigation.
Hot Tub must be used according to written instructions onboard.
Jumping from the sun deck is forbidden.
The captain and crew will assist with all needs. If service is unsatisfactory, contact the Katarina Line office.
Service charge not included – tipping is at discretion.
The captain may change the itinerary for safety reasons (bad weather, port conditions).